Contractor, Customer & Supplier Disputes

Disputes with customers and stakeholders are bad for business. Left unresolved, an organisation risks losing the relationship, the customer, ongoing business and reputational damage. A proactive approach to resolve disputes, demonstrates professionalism, proactivity and a willingness to resolve the issues.

Mediation Services Melbourne provides meeting facilitation and dispute resolution services for Organisations who need assistance to resolve issues with contractors, customers, or suppliers.

Privacy Policy
Please read these terms and conditions of use carefully, before using this website.

Use of the MSM website

This web site, accessible at (“Web Site”), is owned and operated by Mediation Services Melbourne Pty Ltd (ABN 14 272 098 484 and ACN 162 271 276) (called “MSM”). Mediation Services Melbourne Pty Ltd is referred to in these terms & policies as “we” or “us”, and other words are used accordingly. 

Acceptance of our terms
By using this Web Site, or downloading materials from this Web Site, you agree to the terms and conditions of use set forth in this notice and our Privacy Policy, without limitation or qualification. These terms and conditions of use may be revised at any time by updating this posting, and will be effective as of the date of such posting. Your continued use of the Web Site after any changes to this posting will be considered acceptance of those changes. You must stop using this Web Site immediately if you do not agree with such updated terms and conditions.

We only operate in Australia 
Unless expressly agreed by us otherwise, the Web Site is provided and may be used for informational purposes by Australian residents.

The information, opinions and other materials appearing on the Web Site are of a general nature only and is not personal advice. MSM accepts no responsibility for the accuracy or completeness of the information, opinions or other materials provided on or accessible through the Web Site.

The Web Site has not been prepared with reference to your individual financial or other personal circumstances. You should not rely on any information in this Web Site without first seeking appropriate professional advice. 

Where MSM makes third-party material available or accessible through the Web Site you acknowledge that MSM is a distributor and not a publisher of that content and that its editorial control is limited to the selection of those materials to make available.

Restrictions on use of our site
As a condition of your use of MSM’s Web Site or any web applications contained on this Web Site, you agree to abide by all applicable laws and regulations and to conduct yourself in accordance with the terms and conditions contained on this Web Site.

Specifically, you agree not to:
•	use this Web Site to defame, abuse, harass, stalk, threaten, or otherwise offend others;
•	disseminate (by email or otherwise) any material which is unlawful, abusive, obscene, pornographic, defamatory, discriminatory, harassing, grossly offensive, vulgar, threatening, or malicious;
•	use any address harvesting software or automated scripting tool software;
•	engage in chain letters unsolicited emailing or spamming via MSM’s tools;
•	impersonate any person or entity;
•	use (upload, post, e-mail, transmit) MSM’s web applications and Web Site materials in ways that you do not have a right to under any applicable law or contract; or
•	interrupt or attempt to interrupt the operation of this Web Site in any way.

Except as otherwise expressly permitted by MSM, no materials from this Web Site MSM may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. You may download material displayed on this Web Site for your use only, provided that you also retain all copyright and other proprietary notices contained in the materials. 

You may not distribute, modify, transmit, reuse, repost, or use the content of this Web Site for public or commercial purposes, including the text, images, audio, and video without MSM’s written permission.

Disclaimer and Limitation of Liability
No part of these terms and conditions of use excludes, restricts or modifies any condition or warranty implied into these terms and conditions of use or any liability imposed on MSM by any applicable law (including the Australian Consumer Law contained in the Competition and Consumer Act 2010 (Cth)) if to do so would contravene such law or make any part of these terms and conditions of use void.

To the extent permitted by law, all conditions, warranties, and other terms implied by statute, custom, or the common law are excluded from these terms and conditions of use. If any statute implies terms into these terms and conditions of use which cannot be lawfully excluded, then those terms and conditions will apply and, to the extent permitted by law, the liability of MSM for the breach of any such term will be limited to the minimum remedy provided for in such terms and conditions.

The liability of MSM (whether that liability arises under contract, tort (including negligence), or statute) is limited to the amount paid by you, if any, for accessing this Web Site.

In no circumstances will MSM, its people, or any party involved in creating, producing, or delivering this Web Site be liable to you or to any entity for any loss or damage, however, caused (including negligence), which may be directly or indirectly suffered in connection with the use of, or the inability to use, the content, materials, and functions on this Web Site or any linked Web Site, even if MSM or a MSM authorised representative has been expressly advised of the possibility of such damage.

MSM excludes liability (whether that liability arises under contract, tort (including negligence) or statute) for any incidental, consequential, special, or punitive damage (including, without limitation, any loss of profits, loss of opportunity, loss of revenue, loss of anticipated savings, business interruption, loss of information or programs or other data on your information handling system) resulting from the use of, or the inability to use, the content, materials and functions on this Web Site or any linked Web Site, even if MSM or a MSM authorised representative has been expressly advised of the possibility of such damage.

Damage or viruses
MSM will not be liable for any damage to, or viruses that may infect, your computer equipment or other property as a result of access to, use of, or browsing this Web Site or your downloading of any data, text, images, video, or audio material from this Web Site.

Errors or defects on our site
MSM does not warrant that the functions contained in the Web Site materials will be uninterrupted or error-free, that defects will be corrected, or that this Web Site or the server that makes it available are free of viruses or other harmful components. 

MSM does not warrant the reliability of any advice, opinion, statement or other information displayed on this Web Site. MSM reserves the right, in its sole discretion, to correct any errors or omissions in any portion of the Web Site. MSM neither warrants nor represents that your use of materials displayed on this Web Site will not infringe any rights of third parties not owned by or affiliated with MSM.

Links to third-party websites
Our Web Site may link to other websites that are not maintained by MSM. MSM is not responsible for the content of those websites. If you use these websites, you will leave this Web Site. If you do decide to visit any linked website, you do so at your own risk. The inclusion of any link to such websites does not imply approval or endorsement by MSM of such websites or the content thereof.

Trademark & Copyright
MSM has filed trademark application 2155972 for ‘Mediation Services Melbourne & logo’. Nothing contained on this Web Site should be construed as granting any permission or license or right to use any trademark displayed on this Web Site without the written permission of MSM.  Your use of the trademarks displayed on this Web Site, or any other content on this Web Site, except as provided herein, is strictly prohibited.  All copyright in the material shown on our website is protected. 

Mediation Services Melbourne Privacy Policy & Collection Statement.
When you provide us with your information (which includes personal information) we retain and use this information for the purpose of communicating with you, providing you information about MSM, and otherwise conducting our business functions and activities. We may share your details with others in the MSM group and sometimes with organisations who conduct our online marketing activities provided it is in compliance with our Privacy Policy.

By providing your personal information, you agree that it will be used and disclosed by MSM in accordance with this statement and our Privacy Policy. If you do not agree, you must not provide your personal information, and we may not be able to communicate with you or provide certain products or services to you. 

We may disclose your personal information to other parties, including third parties who provide products and services to us or through us in the ordinary operation, administration, or promotion of our business and otherwise in accordance with our Privacy Policy. From time to time, these third parties may be located (and therefore your personal information may be disclosed) overseas. We may use and disclose your personal information for direct marketing purposes unless you opt-out (which you can do at any time in accordance with our Privacy Policy or by writing to. 

Our Privacy Policy contains information about how you may access and seek correction of your personal information, how you may complain about a breach of your privacy, and how we will deal with that complaint.

We collect information about:
•	the number of visitors to the Web Site;
•	the date, time, and duration of visits;
•	how visitors have navigated through the Web Site and the applications visitors 
        used on the Web Site; and
•	whether visitors have transmitted our information to third parties.

This data is obtained when people browse the Web Site or use any of MSM’s Online Business Tools or Web applications. It does not however include details that would identify any individual visitors to our Web Site.

MSM preserves the right at all times to lawfully monitor, record, and disclose any personal information to satisfy applicable laws and regulations.

Operating in Victoria
This Web Site is operated and administered by MSM from its offices in Victoria, Australia. MSM makes no representation that materials on this Web Site are appropriate or available for use at other locations outside of Australia.  

These terms and conditions of use shall be governed by the laws of the State of Victoria. You agree that the appropriate State or Federal Court in Victoria will have the exclusive jurisdiction to resolve all disputes arising from this Web Site or these terms and conditions of use, and you consent to personal jurisdiction in such forum.

Complete Agreement between us
These terms and conditions of use constitute the entire agreement between MSM and you with respect to your use of this Web Site. If part or all of any provision in these terms and conditions of use that is illegal or unenforceable, it be severed from these terms and conditions of use and the remaining provisions will continue in force and effect.