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Contractor, Customer & Supplier Disputes

Disputes with customers and stakeholders are bad for business. Left unresolved, an organisation risks losing the relationship, the customer, ongoing business and reputational damage. A proactive approach to resolve disputes, demonstrates professionalism, proactivity and a willingness to resolve the issues.

Mediation Services Melbourne provides meeting facilitation and dispute resolution services for Organisations who need assistance to resolve issues with contractors, customers, or suppliers.

 MEDIATION SERVICES MELBOURNE

Specialising in Workplace Mediation

effective conversations | respectful spaces | lasting results

Planning For Mediation?

Download Your Workplace Mediation Preparation Checklist here

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Unresolved Conflict is Costing You...

You know people are your biggest asset, yet with such a diversity of personalities, backgrounds, and behaviors coming together in the workplace, conflict is bound to occur. Common sources of conflict include performance management, team decision-making, high-stakes meetings, and miscommunication.
 
While healthy (positive) conflict can lead to better ideas, thinking, and solutions, negative conflict can cost everyone. The effects of workplace conflict are well documented, impacting not only staff involved, but also work colleagues and immediate family. Ongoing negative conflict creates unnecessary tension, affects mental wellbeing, workplace culture, productivity, and staff turnover.
 
Your challenge is to resolve conflict early and equip staff with next-level communication and conversation skills. To embed these shifts, supporting frameworks of change are recommended to sustain the desired changes.

Your Workplace Challenges

Your Workplace Solutions

Prompt Mediation Services

Limit the time in conflict 

End-to-end Dispute Resolution Services, with an independent, Accredited Mediator, minimises relationship damage, restores communication, and rebuilds teams.

Effective Workplace Training

Improve communication effectiveness

Insightful approaches to understand, manage and prevent conflict. Delivery of workplace training for leaders and staff at all levels, to improve communication effectiveness and minimise future conflict.

Expert Meeting Facilitation

Eliminate perceived bias & maintain relationships

Delivery of expert meeting facilitation in situations where team conflict exists or is likely, where decision-making may be necessary, and/ or where there are high-stakes outcomes.

The Mediation ProcessThere are five main steps in the mediation process.

1. Introduction

A Mediation request is received. Each party is contacted to confirm suitability & agreement to mediate. Payment is made to confirm

2. Intake

A private meeting is held with each party to identify their issues and expectations

3. Mediation

The Mediation is conducted either onsite, off-site, or online

4. Outcomes

The outcomes of the mediation are clarified and documented in an agreement between the parties

5. Reporting

An overview of mediation issues & agreed outcomes are provided to the referring party where applicable

Workplace Mediation Issues?

Contact us to receive your 20-page guide to effective workplace mediation 

Your Trusted Mediation Partners

Kerryn Gamble

Principal

Mediation Services Melbourne specializes in delivering effective end-to-end workplace mediation services.
 
Principal Kerryn Gamble is a strategic leader with a passion for building engaged and capable workplaces. For over 20 years, Kerryn has partnered with business leaders to deliver exceptional business results through people, culture, and capability initiatives.
 
Kerryn is a NMAS certified Nationally Accredited Mediator and a Professional Member of the Resolution Institute. She has extensive experience working in hospital, medical practice, pharmaceutical, healthcare, recreation, and fitness industries, with roles spanning corporate, SME and NFP environments.

Frequently Asked Questions

What is mediation?
Mediation involves a meeting between people and or parties in dispute, conducted by a nationally accredited mediator. The role of the mediator is to guide the parties to identify the issues, discuss solutions, and works towards a mutually acceptable agreement.
 
How long does mediation take?
Mediation usually takes between 2-3 hours, but can be longer. Make sure you set aside enough time for the mediation and make whatever necessary arrangements so you are able to stay for the entire session.
 
Do I have to be in the same room as the other person?
Usually, mediation involves being in the same room as the other person to discuss issues in a controlled environment, and parties are expected to be respectful of one another. During the mediation, both parties will be invited to have separate private sessions with the mediator. Since COVID19, many mediations have been facilitated via videoconference with equal effectiveness. 
 
Is mediation confidential?
Mediation sessions are private. The Evidence Act 1958 requires parties and mediators to keep discussions confidential. Matters discussed in Mediation cannot be used as evidence in court legal proceedings unless all parties consent.
Does the mediator make a final decision?
 
What should I expect during mediation?
he Mediator will set the expectations and rules of engagement for mediation. The mediator controls the process, creates a safe space for parties to listen to each other in a respectful manner, and ensures each party has time provided for a private session with the Mediator. The Mediator guides the parties through discussions about the issues and helps keep emotions in check. The Mediator also helps parties document details of any agreement reached.

Feeling Stuck? Have a Question?

Send your message and we will respond within 1 business day.

Connect With Us

kerryn@mediationservicesmelbourne.com

0488 179 500

https://www.linkedin.com/in/kerryngamble/

Resolution Institute Professional Member

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