Unresolved Conflict is Costing You...
You know people are your biggest asset, yet with such a diversity of personalities, backgrounds, and behaviors coming together in the workplace, conflict is bound to occur. Common sources of conflict include performance management, team decision-making, high-stakes meetings, and miscommunication.
While healthy (positive) conflict can lead to better ideas, thinking, and solutions, negative conflict can cost everyone. The effects of workplace conflict are well documented, impacting not only staff involved, but also work colleagues and immediate family. Ongoing negative conflict creates unnecessary tension, affects mental wellbeing, workplace culture, productivity, and staff turnover.
Your challenge is to resolve conflict early and equip staff with next-level communication and conversation skills. To embed these shifts, supporting frameworks of change are recommended to sustain the desired changes.
Your Workplace Solutions
Prompt Mediation Services
Limit the time in conflict
End-to-end Dispute Resolution Services, with an independent, Accredited Mediator, minimises relationship damage, restores communication, and rebuilds teams.
Effective Workplace Training
Improve communication effectiveness
Insightful approaches to understand, manage and prevent conflict. Delivery of workplace training for leaders and staff at all levels, to improve communication effectiveness and minimise future conflict.
Expert Meeting Facilitation
Eliminate perceived bias & maintain relationships
Delivery of expert meeting facilitation in situations where team conflict exists or is likely, where decision-making may be necessary, and/ or where there are high-stakes outcomes.
The Mediation Process
There are five main steps in the mediation process.
1. IntroductionA Mediation request is received. Each party is contacted to confirm suitability & agreement to mediate. Payment is made to confirm
2. IntakeA private meeting is held with each party to identify their issues and expectations
3. MediationThe Mediation is conducted either onsite, off-site, or online
4. OutcomesThe outcomes of the mediation are clarified and documented in an agreement between the parties
5. ReportingAn overview of mediation issues & agreed outcomes are provided to the referring party where applicable
Workplace Mediation Issues?
Contact us to receive your 20-page guide to effective workplace mediation
Your Trusted Mediation Partners
Mediation Services Melbourne specializes in delivering effective end-to-end workplace mediation services.
Principal Kerryn Gamble is a strategic leader with a passion for building engaged and capable workplaces. For over 20 years, Kerryn has partnered with business leaders to deliver exceptional business results through people, culture, and capability initiatives.
Kerryn is a NMAS certified Nationally Accredited Mediator and a Professional Member of the Resolution Institute. She has extensive experience working in hospital, medical practice, pharmaceutical, healthcare, recreation, and fitness industries, with roles spanning corporate, SME and NFP environments.
Frequently Asked QuestionsWhat is mediation?Mediation involves a meeting between people and or parties in dispute, conducted by a nationally accredited mediator. The role of the mediator is to guide the parties to identify the issues, discuss solutions, and works towards a mutually acceptable agreement.How long does mediation take?Mediation usually takes between 2-3 hours, but can be longer. Make sure you set aside enough time for the mediation and make whatever necessary arrangements so you are able to stay for the entire session.Do I have to be in the same room as the other person?Usually, mediation involves being in the same room as the other person to discuss issues in a controlled environment, and parties are expected to be respectful of one another. During the mediation, both parties will be invited to have separate private sessions with the mediator. Since COVID19, many mediations have been facilitated via videoconference with equal effectiveness.Is mediation confidential?Mediation sessions are private. The Evidence Act 1958 requires parties and mediators to keep discussions confidential. Matters discussed in Mediation cannot be used as evidence in court legal proceedings unless all parties consent.Does the mediator make a final decision?What should I expect during mediation?he Mediator will set the expectations and rules of engagement for mediation. The mediator controls the process, creates a safe space for parties to listen to each other in a respectful manner, and ensures each party has time provided for a private session with the Mediator. The Mediator guides the parties through discussions about the issues and helps keep emotions in check. The Mediator also helps parties document details of any agreement reached.